Terms of service

Pexlerian Terms of Service

1. About these Terms

These Terms of Service apply when you use pexlerian.com or buy goods from Pexlerian. By placing an order, you agree to these Terms together with our Return and Refund Policy, Shipping Policy and Privacy Policy.

Pexlerian is a trading name operated by Jennie Wheeler as a sole trader in the United Kingdom. Our contact details are provided in the Contact Information section of this website.

2. Products and Product Information

We aim to describe and display our products as accurately as possible. Product colours, finishes and proportions may appear slightly different on different screens, and packaging may vary.

Some Pexlerian products are made to order, printed on demand or fulfilled by specialist third-party suppliers. Where relevant, this will not affect your statutory consumer rights.

3. Orders and Contract Formation

When you place an order, you are making an offer to buy the products in your basket. You will receive an order confirmation by email, but this does not necessarily mean that your order has been accepted.

A contract is formed when we accept your order and begin fulfilment, or when we otherwise confirm acceptance. If we cannot accept an order, for example because an item is unavailable, there is an obvious pricing error, payment cannot be authorised, or we reasonably suspect fraud or unlawful activity, we may cancel the order and refund any payment taken.

4. Prices and Payment

Prices are shown in pounds sterling (GBP) unless stated otherwise. Delivery charges are shown separately at checkout before you place your order.

We are not currently collecting UK VAT unless this is shown at checkout or required by law. If our tax status changes, prices and tax treatment may be updated accordingly.

Payment must be authorised before an order can be processed. Available payment methods are displayed at checkout and may include Shopify Payments, card payments, PayPal and other methods made available by Shopify.

5. Delivery and Fulfilment

Pexlerian works with multiple fulfilment and dropshipping partners. If your order contains products supplied by different partners, items may be dispatched separately, arrive in more than one parcel and have different delivery dates.

Delivery options, estimated delivery times and charges are shown at checkout where available. Estimated dates are not guaranteed unless expressly stated. We will deliver within any period agreed with you and, where no different period has been agreed, within the period required by applicable consumer law.

Please provide a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, although we will try to help resolve any delivery issue.

Risk in goods passes to you when you, or a person nominated by you, takes physical possession of them, subject to your statutory rights.

6. Cancellations, Returns and Refunds

Your cancellation and return rights are explained in our Return and Refund Policy, which forms part of these Terms.

For eligible online purchases, you normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them. Some goods, including certain personalised, custom-made, perishable or hygiene-sensitive items, may be exempt from change-of-mind cancellation rights where the law allows.

Because different products may be fulfilled by different suppliers, you must contact us before returning an item so that we can provide the correct return instructions and address.

7. Faulty, Damaged or Misdescribed Goods

Goods must be of satisfactory quality, fit for purpose where applicable and as described. If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible at pexlerian@gmail.com.

Nothing in these Terms limits or excludes any rights you have under applicable consumer law.

8. Personalised and Made-to-Order Products

Some Pexlerian products may be personalised, customised or produced to order. Please check all information, names, wording, sizes and design choices carefully before ordering.

Where the law permits, personalised or custom-made goods may not be eligible for change-of-mind cancellation or return once production has begun. This does not affect your rights where goods are faulty, damaged or not as described.

9. Promotions, Discounts and Gift Cards

Promotions and discount codes are subject to any terms shown with the offer. Unless stated otherwise, promotions cannot be exchanged for cash and may be withdrawn or amended where permitted by law.

Where gift cards or store credit are offered, any applicable conditions will be displayed when they are issued or purchased.

10. Intellectual Property

The Pexlerian name, logos, compass designs, product artwork, photographs, written content and other original material on this website are protected by intellectual property rights and may not be copied, reproduced, distributed or used commercially without permission, except where the law allows.

Third-party names, product marks and supplier content remain the property of their respective owners.

11. Website Use

You must not misuse this website, attempt to interfere with its operation, introduce malicious code, access restricted systems without permission, or use the site for unlawful or fraudulent purposes.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.

12. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under consumer law.

If you are buying as a consumer, these Terms do not affect your statutory rights.

13. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, supplier disruption, customs delays, network failures or other exceptional events. Where this happens, we will take reasonable steps to reduce the effect on your order and keep you informed where appropriate.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, services, suppliers or legal requirements. The Terms that apply to your purchase are the version in force when you place your order.

15. Governing Law and Disputes

These Terms are intended to comply with applicable UK consumer law. If you are a consumer, you keep any mandatory legal protections that apply where you live in the United Kingdom.

If a problem arises, please contact us first so that we can try to resolve it. Nothing in these Terms prevents you from using any legal remedy or court available to you under applicable law.

16. Contact

For questions about an order or these Terms, contact us at pexlerian@gmail.com.

Further business contact information is available in the Contact Information section of pexlerian.com.