Refund policy
Pexlerian Return and Refund Policy
Returns and Refunds
We hope you are happy with your Pexlerian purchase. If you change your mind, you have the right to cancel an eligible online order within 14 days of receiving it. Once you tell us you wish to cancel, you then have a further 14 days to return the item.
To start a return, please contact us at pexlerian@gmail.com before sending anything back. Because some Pexlerian products are fulfilled by different specialist suppliers, the correct return address may vary. Please do not return an item to the address shown on the parcel or to Pexlerian without contacting us first.
Items should be returned in their original condition, with any packaging, tags and accessories where reasonably possible. You may inspect an item as you would in a shop, but we may reduce a refund if its value has been reduced by handling beyond what is reasonably necessary to inspect it.
Unless an item is faulty, damaged or incorrect, you are normally responsible for the cost of returning it. If you cancel an eligible order, we will refund the price paid and the cost of the standard delivery option originally offered. If you chose a more expensive delivery service, the additional delivery charge is not refundable.
Refunds will normally be issued to the original payment method within 14 days of us receiving the returned goods, or receiving satisfactory evidence that they have been returned.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, not as described or incorrect, please contact us as soon as possible with your order number and, where helpful, photographs of the problem. Your statutory consumer rights are not affected by this policy.
Items that may not be eligible for change-of-mind returns
Certain items may be excluded from the normal cancellation right, including personalised or custom-made goods, perishable goods and sealed hygiene-sensitive products once opened. Any applicable restriction will be made clear where relevant. Faulty goods remain covered by your statutory rights.
Cancellations before dispatch
Contact us as quickly as possible if you wish to cancel an order. We will try to stop fulfilment, but because orders may be sent automatically to our fulfilment partners, we cannot guarantee that an order can be cancelled once processing has begun. If it has already been dispatched, the normal returns process will apply.
Contact
Email: pexlerian@gmail.com