Shipping policy
Pexlerian Shipping Policy
Shipping Policy
Pexlerian currently ships to customers within the United Kingdom.
Shipping costs
Shipping charges are shown at checkout before payment is completed. Because Pexlerian works with a number of specialist suppliers and fulfilment partners, shipping costs may vary depending on the products in your order and where they are fulfilled from.
Some products may have supplier-specific shipping rates. Where an order contains products fulfilled by different suppliers, more than one shipping charge may apply.
Pexlerian does not currently offer free shipping.
Delivery times
Estimated delivery times vary by product and fulfilment partner. Any delivery estimate shown at checkout or on a product or order page is an estimate rather than a guaranteed delivery date.
Some products may be dispatched more quickly than others. Orders containing products from more than one supplier may arrive in separate parcels and on different days.
Order processing
Orders are sent to the relevant fulfilment partner after payment has been successfully processed. Processing and dispatch times can vary between suppliers, particularly during busy periods, weekends, public holidays or periods of unusually high demand.
Tracking
Where tracking is available, tracking information will be provided when the supplier or carrier makes it available. Customers may also be able to follow eligible orders through the order-status page or Shop tracking.
Split shipments
Pexlerian uses multiple fulfilment partners. If you order more than one item, your order may be split into separate shipments. Separate parcels may be sent by different carriers and may arrive at different times.
Delivery addresses
Please make sure your delivery address is complete and accurate before placing your order. If you notice an error after ordering, contact us as quickly as possible at pexlerian@gmail.com.
We will try to help, but because orders may be transferred automatically to fulfilment partners, we cannot guarantee that an address can be changed once processing has begun.
Delivery delays
Occasionally a delivery may be delayed by a supplier, carrier, severe weather, disruption to transport networks or another event outside our reasonable control. If you believe your order is significantly overdue, please contact us and we will investigate with the relevant fulfilment partner.
Missing, damaged or incorrect deliveries
If a parcel arrives damaged, an item is missing, or you receive the wrong item, please contact us as soon as possible at pexlerian@gmail.com with your order number and, where helpful, photographs of the parcel or item.
Returns
Returns are handled under our Return and Refund Policy. Because products may be fulfilled by different suppliers, please contact us before sending any item back so that we can provide the correct return instructions.
International shipping
Pexlerian is currently launching as a UK-only store. International delivery is not currently available. If international markets are introduced in future, available destinations, delivery charges and any applicable import information will be shown before checkout.
Contact
For shipping questions, please contact:
Email: pexlerian@gmail.com